ABOUT US 

Our experience and expertise in the IT
security and storage industry allows us
to work in a consultative way with our customers - ensuring best practice and
latest technology protects the users and networks of our valued clients. We work
with a wide range of global, market-
leading vendors to ensure that each one
of our customers has the right solution
that meets their individual requirements,
on each project.

OUR VISION

To enable customers to fearlessly expand their use of IT.

OUR MISSION

To give organisations a connection to our IT security and storage champions to enable customers to fearlessly expand their use of IT and reach their business goals by providing a simple path to leveraging the most innovative IT technology, delivered by the most skilled employees, creating the most trusted, strategic customer relationships.

 


 

  PEOPLE

 

 

 

 

 

Co-Founder & Director

DANIEL BAILEY

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   Co-Founder & Director

  HENRY DOYLE

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Richard Doyle /
Senior Advisor

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Alan Kenny /
Senior Advisor

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Penny Arnold /
Operations & Finance Manager

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Ben Carr /
Technical Services Manager

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Charles Ramsay /
Sales Manager

 


 

CHARITY   /

The charity work carried out by our staff is an important part of Altinet's values and our
commitment to help the local and national communities. All our employees make a
contribution towards aiming to increase our
fund raising year-on-year. We support multiple charities and are always open to helping our customers' and partners' charities where possible.



CSR   /

At Altinet we take our responsibilities very seriously, whether this be ensuring we are considering the environment in which we operate, or the way we conduct ourselves in the office and externally with customers and partners. We also support our local communities and charities and will continue to do so.

All Altinet staff recognise that all their actions represent the organisation and the impact it has on our customers, partners, prospects, colleagues and other audiences. 

 


 

ALTINET'S TECHNICAL SUPPORT   /

 

SLA Phone Screen Account Manager

SLA's


We act as a single point of contact
for all your technical requirements.
Thus, we help you keep your system running effectively, without technical difficulties or network downtime.


Phone & Web


Our customer portal enables you
to track your support tickets and
check on the progress as well as
discuss the ticket with the engineer.
The support process is designed to
be as interactive and as transparent
as possible.

Dedicated Account Manager

Alongside the support process we
have a team of technical experts
who are each assigned to specific accounts. This enables the customer
to have a single point of contact for
all support cases and technical questions.


Technical Support Document

Enquire